Sales and Service Engineer

The job duties of a Sales & Service Engineer involve designing, developing, and maintaining cutting-edge medical equipment and devices. The position plays a vital role in pushing the boundaries of medical technology, ultimately improving patient outcomes and enhancing the quality of healthcare services. 

Responsibilities

• Approve new equipment through testing, ensuring standards and compliance
• Install new equipment by setting, adjusting, calibrating, and testing functionality
• Maintain equipment by following preventive maintenance schedules, performing tests, troubleshooting, and resolving malfunctions
• Design and create  biomedical technology, including artificial internal organs and body parts, machines, devices, and software
• Compile, analyze, and summarize data to prepare biomedical reports, highlighting information and trends
• Write reports and documents describing protocols, policies, maintenance, standards for use and repair of biomedical tools, machinery, and software
• Share expertise in biomedical engineering through consulting, writing, or teaching
• Update service records for all biomedical machines and equipment
• Design, construct, and upkeep various medical equipment, devices, and diagnostic tools
• Preparing and developing technical presentations to explain our company's products or services to customers.
• Discussing equipment needs and system requirements with customers and engineers.
• Collaborating with sales teams to understand customer requirements and provide sales support.
• Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.
• Researching, developing, and modifying products to meet customers' technical requirements and needs.
• Helping customers who have problems with installed products and recommending improved or upgraded materials and machinery.
• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
• Identifying areas for improvement and communicating these issues as well as possible solutions to upper management.
• Setting and achieving sales goals and quotas.
• Training other members of the sales team on the technical aspects of the company's products and services.

Requirements and skills

• Bachelor’s degree in biomedical engineering, biomedical science, or a related field.
• Proven work experience in biomedical engineering.
• Strong analytical and problem-solving abilities.
• Keen attention to detail.
• Outstanding teamwork and communication capabilities.
• Passionate about integrating engineering with medicine.